Terms of Service

The agreement#

These terms are a contract between you and Ejago Inc. (“we”, “us”), covering the Qubis mobile app, its Apple Watch and Wear OS companions, its widgets, and this website — together, the Service. By creating an account or using Qubis, you accept them. If you do not, do not use the Service.

How we handle your data is set out separately in the Privacy Policy, which forms part of this agreement.

Qubis is not medical advice#

Do not use Qubis to diagnose, treat, cure or prevent any condition, and do not change medication, treatment or a clinically supervised diet because of something it told you. Talk to a qualified professional first — particularly if you are pregnant or breastfeeding, managing diabetes or another metabolic condition, have a kidney or liver condition, take supplements alongside prescribed medication, or have any history of disordered eating.

Food identification can be wrong. Portion sizes, cooking methods, oils, sauces and hidden ingredients all move the numbers, and two plates that photograph identically can differ substantially. Treat every figure as an approximation, check anything that matters, and correct it in the app when it is off.

In an emergency, call your local emergency number. Qubis is not a monitoring service and nobody is watching your log.

Who can use Qubis#

You must be at least 13 years old, or 16 in the EEA and the UK, and able to enter into a binding contract. If you are under the age of majority where you live, you may only use the Service with a parent or guardian’s consent, and they accept these terms on your behalf.

You may not use the Service if we have previously terminated your account, or if sanctions or export law prohibit it.

Your account#

• One account, one person. Keep your sign-in details to yourself — you are responsible for everything done through your account.
• Give us accurate details. Body metrics and goals drive your targets, so wrong numbers produce wrong targets.
• Tell us at support@qubis.co if you believe someone else has access to your account.
• You can close your account whenever you want — see account deletion. Deleting is permanent.

The free plan and Qubis Plus#

Qubis is free to download and free to use. The free plan includes a daily allowance of three AI scans per day, which resets at midnight in your local time, plus photo, voice, description and search logging, your daily Nutrition Score, widgets, the Apple Watch and Wear OS companions, streaks and your weekly recap.

Qubis Plus is an optional paid subscription that removes the daily scan cap and unlocks the rest:

• Unlimited scans

  No daily cap on AI food scans.

• Full micronutrients

  25+ micronutrients tracked daily, rather than calories and macros alone.

• Full history & trends

  Every scan kept and searchable, with weekly and monthly trend analysis.

• Everything else

  The chat assistant, custom goals, enhanced watch and widget views, richer notifications, health write-back, and no ads.

We may change what sits in each plan. If a change removes something material from a plan you are paying for, we will tell you before it takes effect, and you can cancel.

Billing, renewal and cancellation#

Qubis Plus is $7.99 per month or $49.99 per year in US dollars. Your store shows the price in your own currency, including any tax, and that displayed price is the one that governs.

• Auto-renewal. Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends.
• Cancelling. Cancel in Apple’s subscription settings or Google Play subscriptions. Plus stays active until the end of the period you have already paid for; it is not prorated.
• Deleting your account does not cancel billing. Cancel with the store first — see account deletion.
• Refunds are handled by Apple or Google under their policies. Ask them, not us. Where local consumer law gives you a stronger right to a refund or to withdraw, that law wins.
• Price changes are notified in advance through the store and never apply to a period you have already paid for.
• Failed payments. If a renewal fails, Plus features stop until payment succeeds. Your logged data is not deleted for non-payment.

Your Plus entitlement is verified against Apple or Google by our servers, which are the final word on whether it is active.

Vouchers, invites and promotions#

We sometimes issue codes that grant Qubis Plus for a period — beta access, referral invitations, and promotional codes. Codes have an expiry date and a usage limit, are personal to you, hold no cash value, and cannot be sold, resold or exchanged for money.

Promotional Plus access ends when the period runs out and does not renew into a paid subscription by itself. We can void a code obtained by fraud, by abuse of a referral programme, or by creating accounts to farm invitations.

Your content#

Your meal photos, corrections, notes and messages to the assistant stay yours. We claim no ownership of them.

To run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and process that content — including sending a photo to our vision providers for identification — solely to operate and improve Qubis for you. The licence exists to make the app work, it is not transferable to anyone else for their own purposes, and it ends when you delete the content or your account, subject to the retention periods in the Privacy Policy.

You confirm you have the right to upload what you upload, and that it does not infringe anyone else’s rights. Do not upload anything unlawful, or images of other people without their agreement.

If you send us feedback or a feature idea, we may use it without obligation or payment.

Acceptable use#

While using Qubis, you agree not to:

• Work around the free scan allowance, entitlement checks, or any other technical limit — including by making extra accounts for that purpose.
• Access the Service by bot, scraper or automated client, or resell, sublicense or redistribute it.
• Reverse engineer, decompile or attempt to extract our source code, prompts or models, except where law expressly permits it.
• Probe, attack or overload our systems, or interfere with anyone else’s use of them.
• Upload unlawful, abusive or infringing content, or use the Service to break the law.
• Misrepresent Qubis output as clinical or professional advice to someone else.

Our intellectual property#

The Service — its software, design, text, graphics, the Qubis name and logo, and the nutrition models and datasets behind it — belongs to Ejago Inc. or our licensors, and is protected by intellectual property law. We grant you a personal, revocable, non-transferable licence to use the app on devices you own or control, for your own non-commercial use. That is the whole of what you get; no other rights are granted.

App stores and third-party services#

Qubis relies on services we do not control — Apple and Google for distribution, sign-in and billing, Apple Health and Health Connect for activity data, and third-party AI and nutrition providers for food identification. Their own terms apply to their parts, and we are not responsible for their availability, accuracy or decisions.

For iOS, watchOS and iPadOS: this agreement is between you and Ejago Inc. only, not Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide support or maintenance. If the app fails to conform to any warranty, you may notify Apple for a refund of the purchase price, and Apple has no further warranty obligation. Apple is not responsible for product liability, third-party IP claims, or legal compliance claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you are not located in a country subject to a US embargo or designated as terrorist-supporting, and are not on a US prohibited-parties list.

Availability and changes#

We aim to keep Qubis running, but we do not promise uninterrupted or error-free service. We may add, change, suspend or withdraw features, and we use remote configuration to roll features out gradually, so your build may differ from someone else’s. Maintenance, third-party outages and forces outside our control can interrupt the Service. If we discontinue it entirely, we will give reasonable notice and a chance to export your data.

Suspension and termination#

You can stop using Qubis at any time and delete your account from within the app. We may suspend or terminate your access if you breach these terms, if we are required to by law, or if your use puts the Service or other users at risk. Where it is reasonable and lawful to do so, we will warn you first and give you a chance to put it right.

If we terminate your account without cause while you are on a paid subscription, we will arrange a pro-rata refund of the unused period through the relevant store. Termination does not end the sections that by their nature survive it — content licence, intellectual property, disclaimers, liability limits and governing law.

Disclaimers and limits on liability#

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that nutrition estimates are accurate or complete.

To the fullest extent the law allows, neither Ejago Inc. nor its officers, employees or suppliers is liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost data, or any health outcome arising from reliance on nutrition estimates. Our total liability for any claim relating to the Service is capped at the greater of the amount you paid us in the twelve months before the claim, or US $50.

You agree to indemnify Ejago Inc. against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of the Service, or content you uploaded that you had no right to upload.

Governing law and disputes#

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You and Ejago Inc. agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not resolved informally.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live, or of your right to bring proceedings in your local courts.

Before filing anything, please email support@qubis.co and give us 30 days to sort it out. Most things are a misunderstanding we can fix quickly.

Changes and other terms#

• Changes. We may update these terms. The date at the top always reflects the current version, and for material changes we will notify you in the app or by email before they take effect. Continuing to use Qubis after that means you accept them.
• Whole agreement. These terms and the Privacy Policy are the entire agreement between us about the Service.
• Severability. If any provision is unenforceable, the rest stays in force.
• No waiver. If we do not enforce something immediately, we have not given up the right to.
• Assignment. You may not transfer your rights under these terms. We may transfer ours to a successor in a merger or acquisition.

Contact us#

Ejago Inc. — questions about these terms, your subscription or anything else go to support@qubis.co.