Delete your Qubis account

Delete it in the app#

This is the fastest route and it is irreversible. The app is Qubis (com.qubis.app), published by Ejago Inc.

1. Open Qubis and go to the Me tab

   It is the last tab in the bar at the bottom of the screen.

2. Tap the gear icon to open Settings

   It sits in the top right corner of the Me screen.

3. Scroll to Profile and tap Delete Account

   It sits below Manage Profile, Manage Email, Password and Language.

4. Confirm

   The app asks once more: “This will permanently delete your account and all associated data. This action cannot be undone.” Confirming signs you out and starts the deletion immediately.

Can’t sign in? Ask us to do it#

If you lost access to the account, uninstalled the app, or would simply rather we handled it, send us a request. Fill this in and it will compose the message for you — nothing is submitted from this page, and nothing is sent until you send it yourself.

I am asking you to permanently delete my Qubis account and the personal data linked to it.

Account email: —

I confirm I am the owner of this account.
Please confirm by email once the deletion is complete.

We reply from support@qubis.co. We will verify that the request came from the account owner before deleting anything — if you signed up with Apple or Google, send it from the address that account uses.

Cancel Qubis Plus first#

• iPhone, iPad, Apple Watch

  Settings → your name → Subscriptions → Qubis, or open Apple’s subscription page.

• Android, Wear OS

  Play Store → profile → Payments & subscriptions → Qubis, or open Google Play subscriptions.

Cancelling keeps Plus active until the end of the period you already paid for. Refunds are handled by the store under its own policy.

What gets deleted#

Deleting your account removes all of the following from Qubis:

• Account & sign-in

  Your name, email, password, and the link to Sign in with Apple or Google Sign-In. Active sessions are revoked.

• Profile & goals

  Date of birth, gender, height, weight, activity level, dietary and unit preferences, and every calorie and macro target.

• Meals & photos

  Every logged meal, scan, correction, note, favourite and meal photo, together with your water intake and nutrition score history.

• Supplements

  Your supplement shelf, schedules and the full intake history.

• Health data we stored

  The steps, workouts and active energy we read from Apple Health or Health Connect to personalise your targets.

• Insights, chat & notifications

  Recaps, streaks, assistant conversations, notification preferences and the push tokens for your devices.

What we keep, and for how long#

A small amount of information survives deletion, either because it is no longer about you or because the law requires us to hold it.

• Purchase records

  Transaction and tax records tied to a Qubis Plus subscription, kept for as long as accounting and tax law requires. They contain no meal or health data.

• Encrypted backups

  Your data may persist in backups for up to 30 days after deletion, then it is purged. Backups are never used to restore a deleted account.

• Aggregated statistics

  Counts that can no longer identify you — for example how many meals were scanned in a month — stay in our product metrics.

• Data held by Apple, Google & Health

  Nutrition Qubis wrote into Apple Health or Health Connect stays on your device until you remove it there. Store purchase records belong to Apple and Google.

What happens next#

1. Immediately. In-app deletion signs you out, revokes your session and removes your account from our live systems. An emailed request is acknowledged within two business days.
2. Within 30 days. An emailed request is completed and confirmed, and your data is purged from encrypted backups.
3. Afterwards. Signing in again is impossible — the account no longer exists. You are welcome to start fresh, but the old history cannot be recovered.

Questions#

Email support@qubis.co. For the full picture of what we collect and why, read the Privacy Policy.